billing for entertainment services without permission from the account holder

hallo there

i am righard brand with identity number *** and vodacom account number I***-2

a few months ago i upgraded to a new cellphone contract and the deducted installments since then was always within the region of R300 to R400 as it is suppose to be

for the month of July 2021 vodacom billed me R1694.30 which included entertainment services for which i definitely did NOT signed up for!

how can vodacom just billed their customers for services without their permission or knowledge!?

i contacted them immediately on 2/8/2021 and requested them to cancel those services!

i want a refund for the R1076.77 for which i was billed for without my permission! in these difficult financial times due to the covid pandemic everyone has to budget and therefore it is unacceptable for instances like vodacom as said above just to deducted money as they like!

on 30 Augustus 2021 there is another amount of R1913.38 which will be deducted according to my statement after i instructed them to cancel those entertainment services!

as said again - i want the refund of said amount R1076.77 and the amount of R1913.38 to be rectified

thank you