1 reviews | Active since Jun 2017

09 Jun 2017, 09:02

Billing For Device I didnt take

<p>I have raised my billing issue 9 times since December. This is %^*&ing ridiculous. I accepted and signed a quote in October '16 for a Smart S+ WITH NO DEVICE - A SIM ONLY CONTRACT. I should only be paying R 188.50 yet I am being charged R 328.49 - WHICH INCLUDES A HANDSET INSTALLMENT of "140.35" ex VAT. I have had 5 different case numbers, no resolution. How difficult is it to look at the signed quote and adjust accordingly?</p>

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Replies (1)
Vodacom
Vodacom's reply09 Jun 2017, 09:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team