WH
William H

1 reviews | Active since Feb 2015

08 Feb 2015, 16:37

Billing for Data used???

Upgraded to a Smart M contract on the 27th December 2014 at Vodacom in Vodaworld. <br> Handed phone in for repair the first time on the 2 January 2015 at Vodaworld.<br> After receiving the phone on 9 January 2015 the same fault exist. <br> Phone was re-booked on 15 January 2015 and only received on 23 January 2015 after I had to enquire at Vodaworld.<br> On the invoice of January 2015 an amount of R 299.00 were deducted for Data used.<br> We only used Whats-up and SMS. We did not even used the phone for e-mails, Google or any other internet applications.<br> Was at Vodaword on the 29th January 2015, at counter 7with Alina, who indicate that she cannot explain the detail of usage.<br> She gave me a Service reference S3-8U922-2FHG7 and indicate that an exsplenation would be given via e-mail within 7 days.<br> Up to today I am waiting for an explanation of this high cost of Data that \was used"by us.<br> """

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Replies (1)
Vodacom
Vodacom's reply09 Feb 2015, 10:31
Official
Hello Willem. Hill,

We do thank you for the posting.

The matter will be referred to a consultant to investigate and assist with resolution.

Kind regards

Vodacom Consumer Website Team