BILLING FOR CANCELLED CONTRACT

This is a follow up to the complaint I submitted last week. I have an ongoing complaint of being billed for a smart XL subscription which was cancelled in October 2015. the cancellation fee was paid in full and cancellation documentation submitted however I continue to be billed the full R771 a month even though the cell phone number in question has been on the cell c network since October. My complaint earlier this week was that not one of vodacom's toll free lines answered their phone. On Wednesday the 6th I had missed call from Zama in response to my HP post. She then sent me an e-mail promising to look into the matter. When i had not heard from her by Friday I tried to call vodacom legal department. I held on for 15 minutes and was then cut off before even speaking to an agent and then asked to rate the level of service !!!!!! Can you believe it. Naturally I gave a 0 out of possible 10. I then sent an e-mail to Zama, customer care, legal department and cancellations with all the details of the cancelled account and documentation submitted in October. NEEDLESS TO SAY I HAVE HAD NOT A SINGLE RESPONSE FROM ANY OF THOSE FOUR DEPARTMENTS. Absolutely disgusting Vodacom!!!!