RD
Ruth D

1 reviews | Active since Oct 2018

29 Oct 2018, 13:02

Billing for a return item for almost a year

Very disappointed with the service i received. I bought a tablet which was delivered to me, i was unhappy and return the tablet , the guy that collected it said all is in order i have witnesses that saw him take the tablet last year 2017. I get a call that my account has been handed over to the lawyers. I was shocked because i do not have a vodacom account then after investigating it was the tablet that i return that i been apparently billed for over this pass year. I have filled in affidavits and sent it through, i have even ask if vodacom can review their calls as proof that the tablet was sent through but i have received no satisfaction. I refuse to pay for an item that i sent back fully packaged within the 7 day return policy. I feel this is unfair service.

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Replies (1)
Vodacom
Vodacom's reply29 Oct 2018, 14:20
Official
Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team