CB
Caron B

1 reviews | Active since Dec 2012

11 Jan 2016, 12:09

Billing for a Contract I dont have

In March 2015 3 of my Vodacom accounts came up for renewal, and I moved them over to Telkom in April 2015. The business account went over without a hitch, but the other 2 accounts were made into temporary accounts, and it has taken me 7 months (endless calls and emails) to resolve. <br> The billing stopped in December, however I still have not been refunded correctly.<br> <br> I have another 2 accounts with Vodacom, one which I renewed last weekend (against my every instinct), and low and behold, despite the agent at Tygervalley assuring us that the old handset had been paid off, and I would not be billed for the old and the new handset, I was.<br> <br> Absolutely useless call center staff, and NO customer service at all.<br> <br> Cannot wait to cancel my 2 existing contracts.

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Replies (1)
Vodacom
Vodacom's reply11 Jan 2016, 12:50
Official
Hello CaronB,

Thank you for your posting.

Your enquiry will be investigated and further feedback will be provided in due course.

Kind regards
Vodacom Consumer Website Team