1 reviews | Active since Dec 2012
Billing for a Contract I dont have
In March 2015 3 of my Vodacom accounts came up for renewal, and I moved them over to Telkom in April 2015. The business account went over without a hitch, but the other 2 accounts were made into temporary accounts, and it has taken me 7 months (endless calls and emails) to resolve. <br> The billing stopped in December, however I still have not been refunded correctly.<br> <br> I have another 2 accounts with Vodacom, one which I renewed last weekend (against my every instinct), and low and behold, despite the agent at Tygervalley assuring us that the old handset had been paid off, and I would not be billed for the old and the new handset, I was.<br> <br> Absolutely useless call center staff, and NO customer service at all.<br> <br> Cannot wait to cancel my 2 existing contracts.
Thank you for your posting.
Your enquiry will be investigated and further feedback will be provided in due course.
Kind regards
Vodacom Consumer Website Team
Thank you for your posting.
Your enquiry will be investigated and further feedback will be provided in due course.
Kind regards
Vodacom Consumer Website Team
