billing errors and attitude

I am highly upset with the service I have received from Vodacom, I wanted a laptop deal and went to Vodacom, all deals are on their site and advertised however when you apply you get told oh no sorry we haven't had stock fro 3 months but yet they still advertise... then they tell you oh no need to worry go to a makro and choose a deal there...<br> ok so there goes me saving on connection fees and time....<br> I then go to makro and take out a deal and I am charged R105.00 connection fee, now I look at my bank statement and see I have been debited from Vodacom for the amount for R172.00 now you can imagine I want to know ***, so I call and I am greeted with a rude person Tebogo, yes I am upset and she is in the service industry and I deserve some respect good service and help and not attitude, she tells me makro did not submit there payment so I must run around and fix the error, I would like someone from Vodacom to call me and inform me of this terrible service and lack of information, I want my money refunded and Vodacom can wait for makro to submit my payment, as this is Vodacom's fault for advertising products they do not even have and making me run around and pay fees that I shouldn't