1 reviews | Active since May 2015
billing errors
I am so annoyed with vodacom. I had two contracts with vodacom. The one cellphone contract expired in October,thats when I phoned customer care and cancelled the contract . However since november they are still debiting money for this number that I have not even been using.And please note they are deducting different smaller amounts,and not the whole subscription fees like they used to. So they cant tell me i didnt cancel the contract because why all of the sudden are you billing me a different smaller amount than what you used to. I have been calling customer care since April to sort this problem out but they keep sending me invoices for a number that does not even exist anymore.I called last week,yesterday and today and they keep sending me to a next department,and letting me log service requests and not giving me straight answers.Today was the last straw.I refuse to wait another 72hours for them to get back to me. All i want is the money back that you have been taking from me since november!<br> <br> .<br> <br>
We have tried making contact with you concerning your query. We have sent you an sms and an email too to discuss the matter. Should you need further assistance, kindly contact me. Regards, Yunus
Best regards,
We have tried making contact with you concerning your query. We have sent you an sms and an email too to discuss the matter. Should you need further assistance, kindly contact me. Regards, Yunus
Best regards,
