Billing error - Data usage

<p>I received my Vodacom invoice for November. A definite billing error with regards to data usage to the amount of R4350+. My data ran out on the 25th of Nov after which I have topped up with a data bundle. I assume, according to Vodacom’s logic, I have used op the bundle within 5 days and incurred the additional R4350+ within 5 days. I have logged a complaint and Isaiah told me the problem would be resolved within 24 hours. It did not happened after 72 hours thus I called again and was informed that the problem has not yet been attended to and will only be attended to within seven days. Yesterday (Sunday) I received an automatic e-mail reply that the billing is completely accurate and correct (Trust me, it is not, the number indicated is not even mine and I have wi-fi at home as well as at work, data could only be used when I’m travelling between home and the office) and as a “Goodwill gesture” Vodacom will credit my account. I will not be refunded. I’m of the opinion that Vodacom did not investigate the matter and only brushed the matter of with an automatic computerized routine. If Vodacom truly did investigate the matter, they would have found that the billing does not coincide with my historical usage pattern. They would have also determined that it is impossible to use R4350+ within 5 days, keeping in mind that a top-up bundle has been loaded. Vodacom is holding me hostage by only crediting my account and refunding me. I am unable to pay my bills as I am short on my monthly budget. No Vodacom, this is unacceptable. </p>