Billing Error and unresolved dispute

<p>I logged a dispute (Ref: 1- ********** ********** ) with Vodacom on 16 February 2017 after they cut off my phone for an amount owed to them. I requested a full account statement from them, which I received from 2015 till 2017. I worked out the entire statement based on the figures from the statement and could not come to the amount owning, thus I logged the dispute.</p> <p>Then I went and paid over the amount that I worked out I owed Vodacom just to get my phone activated again, and my phone was re-activate and proof of payment was sent to them, but none of my airtime minutes of my package loaded.</p> <p>This month now I receive exactly the same bill as last month, nothing reflecting any of the payments made nor have I received any phone call or e-mail from Vodacom regarding my dispute. There is also no way of sending them my Excel spreadsheet whereby I clearly indicate there mistake in there accounting. It is of my opinion that there billing and accounting system is up to ****, and that there is no way of sending them proof of their mistakes and even logging a dispute seem futile.</p> <p>I’m writing here on HelloPeter now in hope that someone from that useless company can contact me so we can sort it out before they cut my phone off again.</p> <p>Very frustrated and unhappy customer</p> <p>Julius Rood</p>