Billing Error and Lack of Support – Request for Immediate Resolution

Dear Vodacom Team,

A week ago, I noticed an error on my bill via the Voda app. After checking my records, I confirmed that I made my usual monthly payment on the 27th through the app, as I have consistently done for the past two years. Despite this, the account still reflects an error, which is both confusing and concerning.

I contacted Customer Care, and the consultant advised me to send the proof of payment (POP) to ***, which I did. However, in the following days, I began receiving SMS messages stating that my account was in arrears.

I called again and was then instructed to email ***, with the assurance that I would be contacted within 24 hours. To date, no one has contacted me, and the Customer Care Centre has not been helpful in resolving the issue.

My main concern is that this situation may negatively impact my credit profile by reflecting as a missed payment on my ITC report. I have made every effort to resolve this, but I am not receiving any support or clarity.

I kindly request immediate assistance in correcting the account error and confirmation that this will not affect my credit record.