Billing error 9 months ago still not fixed

Reference - #S3-1N93P-PL1AN<br> <br> This SR was logged 9 months ago, and has still not been finalised. I have followed up multiple times, and the call has been pushed back and forth. <br> <br> I am always promised that \I will call you back".<br> <br> Most recently<br> Deon - yesterday. Promised to call back within 1hr with an update. No call.<br> Akhona - last Thurs. Promised to call back by 3pm with an update. No call.<br> Gavin - today. Promised to put me through to a manager. But put me back on the loop.<br> <br> I tried to purchase 1x 500Mb data bundle from the Vodacom online store last June. The transaction failed multiple times. But 2 weeks later there are 5 charges in my bank account.<br> <br> I've been trying to have this refunded since Aug of last year.<br> <br> Come on Vodacom. Someone have the decency to at least follow up and call me! And then sort it out."""