LR
Lauren R
1 reviews | Active since Nov 2012
03 Jun 2017, 07:49
Billing error
<p>I'm still waiting for a call back after my account was debited incorrectly. I had to call the call centre twice and still couldnt be assisted. Clearly you dont care about inconveniencing people. Can I have my money back. I must say that the service is getting worse.</p>
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
03 Jun 2017, 07:53Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Jun 2017, 07:53
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
LR
Lauren R's updateReviewer Update
03 Jun 2017, 09:38Received a sms that my account has been credited and that the query is closed. Still no call or explanation as to why my account was debited with the incorrect amount or what the amount is. What does your account has been credited mean? Seriously Vodacom.
LR
Lauren R's update03 Jun 2017, 09:38
Reviewer Update
Received a sms that my account has been credited and that the query is closed. Still no call or explanation as to why my account was debited with the incorrect amount or what the amount is. What does your account has been credited mean? Seriously Vodacom.
Vodacom's replyOfficial
15 Jun 2017, 13:56Hi Lauren
As discussed, this matter has been resolved.
Have a pleasant day further!
Regards,
RJ
Best regards,
Vodacom's reply15 Jun 2017, 13:56
Official
Hi Lauren
As discussed, this matter has been resolved.
Have a pleasant day further!
Regards,
RJ
Best regards,
Vodacom's replyOfficial
15 Jun 2017, 13:56Hi Lauren
As discussed, this matter has been resolved.
Have a pleasant day further!
Regards,
RJ
Best regards,
Vodacom's reply15 Jun 2017, 13:56
Official
Hi Lauren
As discussed, this matter has been resolved.
Have a pleasant day further!
Regards,
RJ
Best regards,