AB
Andrew B
1 reviews | Active since Mar 2010
10 Mar 2017, 09:08
BILLING ERROR
<p>I entered into a new contract with Vodacom on 28/02/2017. </p> <p>It was confirmed that my bill would be R 899 per month. </p> <p>The first month would be R 959.73 due to additional sim charges.</p> <p>The invoice relfected an amount due of R 959.73.</p> <p>Yet I was debited R 1 169,73 on 7 March 2017. Therefore an overcharge of R 210.</p> <p>I also received a credit note of R 210.00 - yet to receive this. </p> <p>On 10 March 2017 I viewed my updated bill for the coming month and saw an additional amount of R 118 added to my bill as "content services".</p> <p>I did not agree to "content services". </p> <p>Clearly I can expect an incorrect invoice next month and will probably wait a lifetime for my refund. </p> <p>Two billing errors in the space of 2 weeks, great way to start a new contract. </p> <p>When you provide a company with permission to debit your account, it comes with a certain responsibility VODACOM!</p> <p>Please correct this ASAP. This is ridiculous. </p> <p>Regards,</p> <p>Andrew</p>
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Replies (2)
Vodacom's replyOfficial
10 Mar 2017, 09:57Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Mar 2017, 09:57
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
AB
Andrew B's updateReviewer Update
31 Mar 2017, 11:43The only relief I received was the cancellation of the WASP services.
Vodacom have not taken ownership for their error / ******** conduct as they stated I must pay for the WASP services.
I refuseto allow the WASP services to be debited from my account.
I requested vodacom to write off the amounts.
I am shocked that they are willing to lose a customer over R 129 in WASP charges which were alledgely entered into by me (a day before my contract went live.... very clever).
Is it so hard to have a simple matter sorted out?
I am at a loss...
Regards,
Andrew
AB
Andrew B's update31 Mar 2017, 11:43
Reviewer Update
The only relief I received was the cancellation of the WASP services.
Vodacom have not taken ownership for their error / ******** conduct as they stated I must pay for the WASP services.
I refuseto allow the WASP services to be debited from my account.
I requested vodacom to write off the amounts.
I am shocked that they are willing to lose a customer over R 129 in WASP charges which were alledgely entered into by me (a day before my contract went live.... very clever).
Is it so hard to have a simple matter sorted out?
I am at a loss...
Regards,
Andrew