PV
Philip V
1 reviews | Active since Sept 2025
15 Nov 2018, 16:36
Billing Error
On 6 November 2018, I canceled my device insurance and received confirmation. On 12 November, I received my invoice via email as I always do, and saw that I have been billed for the insurance again. Today I phoned the accounts and insurance departments and was told the invoice was generated on the 1st already, so my account will be credited in December. Now I fail to understand that if the invoices were generated on the 1st, how I only received it on the 12th.
I want that amount taken off my account with immediate effect. I cannot understand how the customer always has to wait, and the big corporates just don't care.
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Replies (2)
Vodacom's replyOfficial
15 Nov 2018, 18:11 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Nov 2018, 18:11
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Nov 2018, 19:07 Good day
We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.
Please note that the feedback provided by the call centre is correct. The invoices are generated on the 1st of each month and gets allocated between the 7th end the 15th of each month hence there will be a delay. The insurance amount for November will still reflect on the invoice as the service was active at the time the invoice was generated.
Please contact our insurance helpline on *** should the credits not reflect on your account next month.
We apologize for the inconvenience.
Have a lovely day further.
Vodacom Consumer Website Team
We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.
Please note that the feedback provided by the call centre is correct. The invoices are generated on the 1st of each month and gets allocated between the 7th end the 15th of each month hence there will be a delay. The insurance amount for November will still reflect on the invoice as the service was active at the time the invoice was generated.
Please contact our insurance helpline on *** should the credits not reflect on your account next month.
We apologize for the inconvenience.
Have a lovely day further.
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Nov 2018, 19:07
Official
Good day
We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.
Please note that the feedback provided by the call centre is correct. The invoices are generated on the 1st of each month and gets allocated between the 7th end the 15th of each month hence there will be a delay. The insurance amount for November will still reflect on the invoice as the service was active at the time the invoice was generated.
Please contact our insurance helpline on *** should the credits not reflect on your account next month.
We apologize for the inconvenience.
Have a lovely day further.
Vodacom Consumer Website Team
We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.
Please note that the feedback provided by the call centre is correct. The invoices are generated on the 1st of each month and gets allocated between the 7th end the 15th of each month hence there will be a delay. The insurance amount for November will still reflect on the invoice as the service was active at the time the invoice was generated.
Please contact our insurance helpline on *** should the credits not reflect on your account next month.
We apologize for the inconvenience.
Have a lovely day further.
Vodacom Consumer Website Team
Best regards,