Billing Error
<p>When I performed an upgrade online, the Vodacom website said there would be no admin fee for the upgrade. I see this has been charged at R150.</p> <p>Also, why has Vodacom deducted for both the old contract of 2GB data and the new contract of 5GB data when the one replaces the othere?</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Client
Please accept my sincere apology for the inconvenience caused. The credit for the charges was loaded. We will provide you with an update.
Kind regards
Vodacom Consumer Website Team
Best regards,
Dear Client
Please accept my sincere apology for the inconvenience caused. The credit for the charges was loaded. We will provide you with an update.
Kind regards
Vodacom Consumer Website Team
Best regards,
I have not received an update yet?
I have not received an update yet?
Please follow up. Still had no contact from Vodacom regarding this matter!
Please follow up. Still had no contact from Vodacom regarding this matter!