Billing error

Item: Vodacom
Rating: 2
Author: Hentie V

I dont understand... I get an invoice, i pay the invoice in full. I get a call saying that I am R137 behind in payment..? Please explain.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

11 Sept 2018, 16:08

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's reply11 Sept 2018, 16:08

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Hentie V's updateReviewer Update

14 Sept 2018, 12:04

and... no reply...

Hentie V's update14 Sept 2018, 12:04

Reviewer Update

and... no reply...

Vodacom's replyOfficial

14 Sept 2018, 18:47

Dear Customer,

We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.

Please not that we were note able to make contact with you. Please call 082111 for any further assistance, or alternatively, contact ***.

Regards
Vodacom Consumer Website Team

Best regards,

Vodacom's reply14 Sept 2018, 18:47

Official

Best regards,

Billing error

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