Billing Error

Vodacom service is completely pathetic and I am absolutely appalled. Last year November I was approached telephonically to accept a new line and because I was unhappy with the package, the cellphone was returned to the supplier who confirmed to have received it. In December I was charged for the headset. I reversed the billing from my bank and I queried the amount from VODACOM and still have not received a reimbur*****t. I have contacted them several times with no avail. I went to Vodacom shop in Secunda and still have not been assisted. This has left me completely irate and discourage to continue my relationship with Vodacom and I am not the first to complain about this network. They have cut my two contracts that I have with them and yet it is their fault. I cannot make calls or do anything at the moment. This is the worst service delivery that I ever experienced!!!!. I ADVICE ALL PEOPLE WHO ARE CONSIDERING THIS NETWORK TO PLEASE THINK TWICE.