HM
Hlanganani M
1 reviews | Active since Nov 2009
22 Aug 2017, 09:19
Billing erro
I am aware of the problem that Vodacom is facing. But my issues started on Saturday. I am not happy with the way my issue was handled. I received the R4.00 refund, but what about the airtime that was used when the error happened. I bought 1GB of data that was consumed at HIGH speed not sure how or WHY.... I had over 400 MB around 18h55 when the error happened, I again purchase 100MB as i needed to be on line i was not aware then that there was a problem, .... R14.00 airtime has been refunded, what about my previous airtime and data that just consumed? I check my balance as Vodacom is been reaping off since March this year.
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Replies (2)
Vodacom's replyOfficial
22 Aug 2017, 09:37Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Aug 2017, 09:37
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Aug 2017, 13:09Dear Hlanganani Matjeke,
I do apologise for the inconvenience caused.
Final feedback has been sent to you via SMS.
Regards,
UW
Best regards,
Vodacom's reply22 Aug 2017, 13:09
Official
Dear Hlanganani Matjeke,
I do apologise for the inconvenience caused.
Final feedback has been sent to you via SMS.
Regards,
UW
Best regards,