Billing
Please explain this to me how on this green earth does your accounts deparment work out mu monthly bill december I had to pay R 619 according to the invoice I got and this month I have to pay R 686 how does that work
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Vodacom's replyOfficial
11 Jan 2023, 08:21 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Jan 2023, 08:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Jan 2023, 09:22Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we checked your invoice and found the billing to be correct. The invoice increased from R679 to R686 due to outstanding airtime advance charges. Please note that if you do not settle your outstanding airtime advance balance, then it will be added to your bill. Kindly dial *135# to view your airtime advance history.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we checked your invoice and found the billing to be correct. The invoice increased from R679 to R686 due to outstanding airtime advance charges. Please note that if you do not settle your outstanding airtime advance balance, then it will be added to your bill. Kindly dial *135# to view your airtime advance history.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Jan 2023, 09:22
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we checked your invoice and found the billing to be correct. The invoice increased from R679 to R686 due to outstanding airtime advance charges. Please note that if you do not settle your outstanding airtime advance balance, then it will be added to your bill. Kindly dial *135# to view your airtime advance history.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we checked your invoice and found the billing to be correct. The invoice increased from R679 to R686 due to outstanding airtime advance charges. Please note that if you do not settle your outstanding airtime advance balance, then it will be added to your bill. Kindly dial *135# to view your airtime advance history.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,