SM
Sindile M

1 reviews | Active since Nov 2013

09 Feb 2016, 13:53

Billing Dispute

on the 27 Jan 2016 I have reported a billing dispute through Hello Peter with my two Contract with Vodacom but until today I have not yet received a detail report of my account, there have requested my bank statement of which I did send it to them at [Email Removed] I got a response with attachment of a copy of my invoice with totals of the account of my contract. when I requested a details breakdown of my contracts there said there already send the invoice which is not sufficient.<br> <br> why Vodacom is treating its customers so bad and not offering good service to customers if the customer service centre were not closed my problem would have been sorted out long time ago.<br> <br> I cant wait for this contract to be expired and shift my investment to other service providers who will take care of my customer needs with customer service centre.<br> <br> I felt like Vodacom has cheated on me by offering bad service with bad attitude from your consultants.<br> <br>

0
Replies (1)
Vodacom
Vodacom's reply09 Feb 2016, 14:59
Official
Hello shmali,

Thank you for your posting.

We would like to apologise for any inconvenience caused.

A consultant will be in touch with you regarding your query.

Regards,
Consumer Website Team