LB
Louise B
1 reviews | Active since Nov 2017
28 Nov 2017, 20:04
Billing Dispute
I upgraded somewhere may- June And updated my insurace at the same time seeing that i knew the insurance will take affect of it the next month i left it but it seems that for the past two months now my invoice is R1660 Which i checked they are charging me for this month that has passed twice R209 Wvery second of almost every month my bill is R1660 which it should be R1365 Please just investigate why this happening ?
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
29 Nov 2017, 06:35Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Nov 2017, 06:35
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Dec 2017, 08:42Good day,
Feedback has been provided.
Regards,
RM
Best regards,
Vodacom's reply02 Dec 2017, 08:42
Official
Good day,
Feedback has been provided.
Regards,
RM
Best regards,
LB
Louise B's updateReviewer Update
02 Dec 2017, 14:05Hi
Thanks i recieved the message will this occur again or has this been corrected in billing ?
LB
Louise B's update02 Dec 2017, 14:05
Reviewer Update
Hi
Thanks i recieved the message will this occur again or has this been corrected in billing ?