Billing Discrepancy - charged Open line tarrifs

Reference number: S3-9MQ3P-PUUYS<br> Dispute date: 19/11/2015<br> <br> I hereby would like to log a complaint against Vodacom regarding their billing process.<br> <br> I have two Top-up contracts<br> 1. Cellphone contract<br> 2. Data contract<br> <br> I have logged a dispute with them on 19/11/2015 and i was given a reference number S3-9MQ3P-PUUYS by Sue in the customer service department.<br> <br> I was advised that they would get back to me with the findings of their investigation within 14 working days. I never received any feedback from them.<br> <br> I called again to follow up on the 09/12/2015:<br> <br> I spoke to Howard in the Legal department, who referred me to Melissa in the after sales department without any tangible feedback she referred me to Thabisile in the billing department who then referred me back to the customer service and I was advised that the matter is still under investigation.<br> <br> I have called again to follow up today 18/12/2015.<br> <br> I spoke to Vela who referred me to the contracts department where I spoke to Katlego, he couldn't help me and referred me to the DATA department where I was cut-off.<br> <br> No feedback has been received to date.<br>