SS
Shana S
1 reviews | Active since Mar 2009
02 Mar 2017, 11:54
billing discrepancy
<p>My bill in December 2016 was R1253.99. I paid a R1000 manually. My bill in Jan 2017 was R720.22. I was debited with R1074.21. There's a R100 difference in what is actually due. No one has come back to explain it. Vodacom offers no means of e-mailing them. One is forced to request a 'call me back' which is a dismal failure in terms of client care. E mail is my preferred mode of communication but that seems irrelevant to these monopolizing telecoms companies.</p>
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Replies (5)0
Replies (5)
Vodacom's replyOfficial
02 Mar 2017, 12:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Mar 2017, 12:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
SS
Shana S's updateReviewer Update
03 Mar 2017, 17:21it's Friday 3 March at 5.20 pm. NO ONE HAS CONTACTED ME. SHOCKING....
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Shana S's update03 Mar 2017, 17:21
Reviewer Update
it's Friday 3 March at 5.20 pm. NO ONE HAS CONTACTED ME. SHOCKING....
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Shana S's updateReviewer Update
06 Mar 2017, 13:41After a hello peter report, still no response from vodacom. Now we know that hello peter doesn't have the clout it once claimed it did and vodacom sees itself as an organization that has absolute power over its victims...er...its 'clients'. WOW...big corporate. I see you.
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Shana S's update06 Mar 2017, 13:41
Reviewer Update
After a hello peter report, still no response from vodacom. Now we know that hello peter doesn't have the clout it once claimed it did and vodacom sees itself as an organization that has absolute power over its victims...er...its 'clients'. WOW...big corporate. I see you.
SS
Shana S's updateReviewer Update
08 Mar 2017, 20:21Still NO CONTACT FROM VODACOM
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Shana S's update08 Mar 2017, 20:21
Reviewer Update
Still NO CONTACT FROM VODACOM
SS
Shana S's updateReviewer Update
08 Mar 2017, 20:21After a hello peter report, still no response from vodacom. Now we know that hello peter doesn't have the clout it once claimed it did and vodacom sees itself as an organization that has absolute power over its victims...er...its 'clients'. WOW...big corporate. I see you.
SS
Shana S's update08 Mar 2017, 20:21
Reviewer Update
After a hello peter report, still no response from vodacom. Now we know that hello peter doesn't have the clout it once claimed it did and vodacom sees itself as an organization that has absolute power over its victims...er...its 'clients'. WOW...big corporate. I see you.