HN
Hazel N
1 reviews | Active since Nov 2012
26 Apr 2017, 10:45
Billing discrepancy
<p>I bought a phone on contract with Vodacom in November. The agreement was I will pay R279 pm. But by the end of February, an amount of R2800 was debited from my account. An amount of R3100 was debited at the end of March. Lucky for me I didn't have funds in my account so that was returned unpaid. An amount of R7400 has been debited again in April. I need help because I really don't understand what is happening now. Why am I paying so much money?</p>
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Vodacom's replyOfficial
26 Apr 2017, 11:23Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Apr 2017, 11:23
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,