Billing Discrepancies, Refund Request & Reversion to Initial Contract

Dear Vodacom Customer Care,

I hope this message finds you well.

I am writing to formally raise my ongoing concern regarding unjustified billing on my account. Despite requesting itemised billing only once, I have been continuously charged for this service without ever receiving the report. This is unacceptable, and I am requesting a full refund for these charges since no reports were provided.

Additionally, when I took out this contract through HiFi Corp (Woodmead branch), the agreed monthly fee was R399. However, my account is now being billed over R500, an amount I never agreed to. I have already escalated this matter to HiFi Corp, but unfortunately, no resolution has been reached, and the overcharging continues.

I would like to make it very clear that:

I only want to pay for the phone as per the original agreement.

I do not require any added benefits or services — please cancel any and all extras immediately.

I am not even using the SIM card, yet I am being billed for services I do not use.

I therefore request that you: 1️⃣ Refund me for all overcharges and unauthorised services app**** to my account. 2️⃣ Revert my monthly payment to the initial agreed amount of R399 without any added benefits.

I trust you will treat this matter with the urgency it deserves. Kindly provide written confirmation of the steps you will take to address this issue.

I look forward to your swift response.

Kind regards, Percy M ***