Billing Discrepancies between app and call centre - NO FEEDBACK

This is now the second billing complaint. The app and the call centre don't even have the same amount that is payable on the account. After sending a query to Vodacom I receive an sms saying the query is closed due to "proof of payment" pending. A few minutes after this I receive an sms indicating that "your collections outgoing calls bar has been activated". This after no feedback at all so now I am sitting with a blocked phone after 1. The Vodacom branch that I visited logged a request about my billing concern - NO FEEDBACK 2. I sent an email - NO FEEDBACK. Absolutely pathetic!!!