Billing Discrepancies and Unusable SIM Card

I am writing to express my frustration regarding my recent cellphone contract with Vodacom. Unfortunately, I have encountered several issues that need urgent attention.

1. **Unusable SIM Card**: Upon receiving my new contract, I discovered that the cellphone number issued by Westdene Vodacom in Bloemfontein could not be activated. Despite multiple attempts, I have been unable to use the SIM card. I had to pay for another sim swap to use the sim after 2 months

2. **Inflated Invoices**: To add to my frustration, I receive inflated invoices every month, with additional charges of R260. These charges are unwarranted, especially considering that I have not been able to use the services due to the inactive SIM card.

3. **Loaded Services**: Upon investigating further, I found that three services were loaded onto my number without my consent: - **DR DR**: The first content service. - **R2 Subscription**: The second service. - **SwitchONFinance**: The third service. - Additionally, there is a fourth service called **PlayINC Arcade Daily**.

4. **Consultant Escalation**: I have contacted Vodacom multiple times, speaking to four different consultants. Each time, I requested an explanation and asked them to check if any minutes or data were used over the past three months. The answer has consistently been that no usage occurred. Despite promises to escalate the issue, I have received no response.

5. **Request for Credit**: I am tired of paying for Vodacom's mistakes and the inflated contract prices. I kindly request a credit for the charges related to the unusable SIM card and the unauthorized services.

Please address this matter urgently, as it has caused significant inconvenience and financial strain. I appreciate your prompt attention to resolving this issue.