Billing data on a top up contract
<p>Over the past 3 months Vodacom has been debitting my account for approximately R400 more than the usual amount. I currently have 2 top up contracts with Vodacom which the airtime that they have provided is used to purchase data for my devices. Vodacom then reduces my airtime with the cost of the data and also adds the cost of the data to my contract in terms of a subscription. Therefore Vodacom has charged me twice for data.</p> <p>I have contacted Vodacom to cancel the subscription as they processsed it without my permission but they have not, every month I experience the same issue and for the Month ending September Vodacom debitted my account for about R950, the actual contracts total approximately R635. I have had a contract wth Vodacom for the past 7 years. this is unacceptable! I am in the process of cancelling my contracts as I do not expect to be paying twice for data. I will not be recommending Vodacom to anyone.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
One week has passed and no contact from Vodacom!
One week has passed and no contact from Vodacom!
