Billing & Data Issue

Good Day

I trust that you are well.

I would like to log a complaint to the poor services from Vodacom. With regards to the incorrect billing . I would like log a complaint on behalf of my mother. who is been taken for a ride by Vodacom. with regards to the incorrect billing on the her 10 GB data plan contract which i had taken over from her. The data line has not been in use for the most of June 2018. i have monitored the useage of the data and there is no way did i go over 10GB. I have made a request for the URL that was visited. And i have not received any feedback. But instead my mother receives a bill for data useage of R2000 . This has been an ongoing issue with them as we have escalated this matter to the NCC senior complaints Coordinator: Complaints Handling Unit Lethabo Ramphele and Vodacom CEO Shameel Joosub with no responds.

My next step is going to open up case of theft and *****. I have request feedback on this matter. As we cannot been paying things that we have no proof of that we have used.

Thanks