LE
Linda E
1 reviews | Active since Jan 2018
02 Mar 2026, 08:00
Billing cycle and debit order dates
"I get paid on the 20th and have requested for months via TOBi and the call center to change my debit order to the 20th. Your system keeps ignoring it and debiting me on the last day of the month. Change my billing cycle to the 20th immediately. as this is causing me finacial distress due to only going off more than 10 days later, change my billing cycle,
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Replies (2)
Vodacom's replyOfficial
02 Mar 2026, 09:51Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Mar 2026, 09:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LE
Linda E's updateReviewer Update
09 Mar 2026, 09:38Thank you very much, this has now been sorted
LE
Linda E's update09 Mar 2026, 09:38
Reviewer Update
Thank you very much, this has now been sorted