billing / customer service horror show

Had to change credit card payment details for my vodacom account. This was <br> because my mastercard was skimmed, and Stanard Bank<br> had to stop the card and issue a new one (and SB were very <br> good at alerting me to suspicious transactions right after they occured).<br> <br> This meant that my vodacom payment was declined in the last run -- they SMSed me. At the<br> time, I was still waiting for a new card. I went into a vodashop, who said they couldn't<br> help me \because my account was migrated to a new system and they couldn't see it\"<br> (words to that effect).<br> <br> Then, I eventually found someone at customer service (after being bounced through IVR<br> hell and a couple consultants who couldn't help and/or cut off my call trying to transfer me)<br> who got the new card detalis. But stil needed to pay outstanding bal.<br> <br> Went back to a vodashop...can't take account payments, gave me bank details,<br> made payment at SB teller. Contacted voda accounts, who can't see pmt yet, but I <br> scanned and emailled the deposit slip on 30 March.<br> <br> Thought ok till this eve, all phones cut. Contact customer service, they can't<br> help, accounts only open tomorrow at 07:30.<br> <br> Have spent too many hours getting runaround & not service"