RM
Rina M

1 reviews | Active since Jan 2016

27 Feb 2016, 21:58

Billing contradicting adverti*****t

I upgraded one of my cell phones last week and it was suggested by Vivian that I take the Samsung Galaxy J1 option as I will get another phone with R55 monthly airtime completely free. <br> On this basis I took this option.<br> When I checked my profile a few days later, though, I noticed a bill of R96.96 on this \completely free\" contact.<br> I contacted Vivian who agreed with me, as did Jaco , the manager of the Eikestad Mall branch, that this was a mistake from Vodacom's side and that they will correct it.<br> I heard nothing from them after that although I sent 3 emails and also phoned.<br> All they had to say is that they are \"waiting\" on Vodacom to get back to them, whatever that may mean.<br> I do not know how many people are treated like this but if Vodacom gets R96.96 from each client who falls for the \"free\" contract, then they will be making loads of money .<br> Could Vodacom please get back to my so they can rectify this on my account immediately."

0
Replies (1)
Vodacom
Vodacom's reply28 Feb 2016, 08:54
Official
Hello rinameyer,

Thank you for making contact with us

This response serves as confirmation that your query has been received.

Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.

Regards
Vodacom Social Media Team