Billing continued long after cancellation
<p> the same query number as any other customer. They did so and put in a query. They told me I would be contact within 48 hours. I never was and assumed it was resolved. End Jan I was then debited for 2 months fees. I had to go in and reverse charges. Today I revived a bill for yet another month of billing for February. </p> <p>When you contact them there is not a single person who can resolve this. Issue. Terrible and disgusting service. All Vodacom wants is your money and to sign contracts. As soon as you want to leave them for another provider they suddenly don't know what they doing. This is against the consumer protection act. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
