Billing Clarification

I'm extremely unhappy about your level of service by two of your team members that I required feedback on pertaining my contract end date. Mina Modikeng from collections is very rude & seemed to be impatient with me from my questions and the agent that confirmed false information that I called first before talking to Mina. Don't forget that you are rendering services to customers and not to your employees any concerns or questions asked by customers should be answered and clarified to the level of customer understanding not your own. I will not be upgrading my contract due to such bad contract services and poor explanatory agreement.