Billing clarification

<p>I have contacted Vodacom in regards to my account and the contact centre agent said that she will take the issue further. I have also noted my complaint on the Vodacom Community - but no response as yet.</p> <p>Just over R700 was added for data usage to my account and deducted per debit order for October, the same happened in September (then it was just over R600). The contact centre agent said that she can not see where and why the money was deducted as according to her my account had to be just over R1800, and it ended up being R2800. </p> <p> </p> <p>I have had no response and also no MMS received the previous 2 months with my account balance. I have now started to log into the *111# helpline and taking screenshots of my "bill so far" to control. </p> <p> </p> <p>I find it extremely worrying that not even the Call Centre agent can see where the extra data usage comes from, but I can see it on my account if I log in. </p> <p> </p> <p>There is also NO Vodacom customer e-mail account where you can send these querries. You need to phone and according to the voice prompt, they are always experiencing high volumes of calls. </p>