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rK
rushda K

1 reviews | Active since Jun 2011

01 Mar 2023, 21:11

Billing

In August 2022 Vodacom had refunded my payments done on my cellphone / fibre account and it has been in arrears ever since , I had made arrangements to pay R1000 p/m to decrease this account. In January 2023 I requested for my fibre to be moved to a new address , thereafter decided to cancel the relocation, when I called Vodacom to cancel the fibre as my contract has expired and I am being billed monthly I was told due to the account being in arrears they cannot stop billing me and I am being now billed for fibre that I am not using. Since the problem is on Vodacom side I suggest write off half off the account and I am willing to settle the balance immediately as I cannot get approved for the Samsung S23 Ultra due to being on ITC, please can I have a response after investigation has been conducted

0
Replies (3)
Vodacom
Vodacom's reply02 Mar 2023, 08:03
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
rK
rushda K's update10 Mar 2023, 10:18
Reviewer Update
It's because of the incompetence of Vodacom that I cannot qualify for the Samsung Galaxy S23 Ultra with the watch, as I have been paying this account and that my fiber has now been cancelled , I would like Vodacom to new-look into this account as I can always settle and cancel this account as Vodacom has no customer service , I have not broken my arrangement in making payment , I want this Samsung Galaxy S23 Ultra with the watch as I can always go to another service provider which will give me a better service , so it's either Vodacom comes to the party or I move
rK
rushda K's update10 Mar 2023, 10:19
Reviewer Update
I would like a telephonic response