CS
Cameron S
1 reviews | Active since Jul 2011
17 May 2018, 07:21
Billing botch
I've recently upgraded to a Vodacom red contract. Service was ok, but looking at my invoice I've seen a lot of mistakes, and each time I call I've been told a request for a credit note has been made. Now it's getting close to my d/o date, but the balance to be debited is still incorrect. I have 2 reference numbers if anyone at Vodacom is keen on helping me resolve this.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
17 May 2018, 08:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 May 2018, 08:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
CS
Cameron S's updateReviewer Update
17 May 2018, 12:39Hello Vodacom. What does due course mean? I'd prefer a call period, such as today/ tomorrow/ in 3 hours please. I believe the easiest thing for to do is cancel the debit order at my bank, until this is cleared up. Else you will bill me an amount I don't agree with, thousands more than it should be, according to your own support team.
Sincerely
Cameron
CS
Cameron S's update17 May 2018, 12:39
Reviewer Update
Hello Vodacom. What does due course mean? I'd prefer a call period, such as today/ tomorrow/ in 3 hours please. I believe the easiest thing for to do is cancel the debit order at my bank, until this is cleared up. Else you will bill me an amount I don't agree with, thousands more than it should be, according to your own support team.
Sincerely
Cameron
CS
Cameron S's updateReviewer Update
18 May 2018, 08:15Hello everyone. Despite promises of contact being made Vodacom has not done so. While many of their support staff are really quite friendly and help as much as they are empowered to do, Vodacom is seriously lacking in good customer support. I feel it's a shame that I am tied in for two years, perhaps it's time to move to an mvno like FNB or cellc. Very very disappointed with Vodacom.
CS
Cameron S's update18 May 2018, 08:15
Reviewer Update
Hello everyone. Despite promises of contact being made Vodacom has not done so. While many of their support staff are really quite friendly and help as much as they are empowered to do, Vodacom is seriously lacking in good customer support. I feel it's a shame that I am tied in for two years, perhaps it's time to move to an mvno like FNB or cellc. Very very disappointed with Vodacom.
CS
Cameron S's updateReviewer Update
18 May 2018, 14:19Vodacom has helped me now after having to call them myself yet again. Thank you to the staff who assisted me, but Vodacom, there's work that needs to be done with regards customer service.
CS
Cameron S's update18 May 2018, 14:19
Reviewer Update
Vodacom has helped me now after having to call them myself yet again. Thank you to the staff who assisted me, but Vodacom, there's work that needs to be done with regards customer service.
Vodacom's replyOfficial
22 May 2018, 12:51Dear Customer,
Thank you for advising that the matter has been resolved
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 May 2018, 12:51
Official
Dear Customer,
Thank you for advising that the matter has been resolved
Regards,
Vodacom Consumer Website Team
Best regards,