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sbusiso N
1 reviews | Active since Mar 2009
01 May 2022, 11:09
Billing
I upgraded my Vodacom contract in December 2021, I qualified for a 3 months 3 gigs data promotion, however at the end of the promotion period the 3 gigs has been allocated at fee. I have called Vodacom customer service on the 1 may 2022, as the data was allocated on that, for the same to be removed and terminated on my account. I was told it will be cancelled at the end of the month, now I’m being forced to pay for something that I don’t want.
That is **************** in my view, please terminate this nonsense, and correct the billing on my account.
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Replies (1)Vodacom's replyOfficial
01 May 2022, 18:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 May 2022, 18:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
