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sbusiso N

1 reviews | Active since Mar 2009

01 May 2022, 11:09

Billing

I upgraded my Vodacom contract in December 2021, I qualified for a 3 months 3 gigs data promotion, however at the end of the promotion period the 3 gigs has been allocated at fee. I have called Vodacom customer service on the 1 may 2022, as the data was allocated on that, for the same to be removed and terminated on my account. I was told it will be cancelled at the end of the month, now I’m being forced to pay for something that I don’t want.

That is **************** in my view, please terminate this nonsense, and correct the billing on my account.

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Replies (1)
Vodacom
Vodacom's reply01 May 2022, 18:13
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team