BILLING AND STATEMENTS

<p>Two months ago I changed my vodacom contract from an open line to a top up contract as I could not understand the excessive billing.</p> <p>After requesting invoices and statements for a year, I had not received a single one, hence I had my contract changed over to Top up, paying only for the handset and package, which amounts to less than R400.</p> <p>Since then Vodacom has still been debiting excessive amounts, today an amount of R1 551.93 was debited from my account.</p> <p> </p> <p>I do not understand what this is for as my account is now top up and I have been purchasing data bundles and airtime.</p> <p> </p> <p>I have tried to get assistance from VODACOM in this regard but it seems liek I am wasting my time as the call centres are of no assistance.</p> <p> </p> <p>This is unacceptable. These amounts go off my account with no explanation whatsoever. I need an answer!</p> <p> </p> <p> </p>