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Neels S

1 reviews | Active since Jun 2012

02 Oct 2019, 08:47

Billing and Service issue

Good day

customer number i***

Okay on my invoice for *** - I am being billed for 2 Handsets since I upgraded.

Previously I upgraded in the same way without any issues.

but according to the department at Vodacom this is normal and i argue the fact that this has never happened before plus the first consultant agrees this is an error and should be refunded and another says no its is normal.

this is really bad service in respect of being charge double for another 4 months when Vodacom was the one insisting on the upgrade. misleading customers.

and then the consultants just transfer you from one to another without even assisting or listening

kind regards Neels

0
Replies (4)
Vodacom
Vodacom's reply02 Oct 2019, 09:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NS
Neels S's update07 Oct 2019, 08:38
Reviewer Update
Still waiting for phone call
Vodacom
Vodacom's reply29 Oct 2019, 07:44
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been contacted and provided feedback with regards to your query.  Regards, Consumer Website Team
NS
Neels S's update12 Dec 2019, 08:38
Reviewer Update
No Almost 2 months down the line and still no solution

Kind regards
NS