ZS
Zodwa S

1 reviews | Active since Jul 2017

07 Aug 2017, 09:15

Billing and router not collected

<p>If I get another text asking me whenI am paying for the router i received and cancelled 3 WEEKS ago I am going to insane.</p> <p>Youll promised to poick up the router its still sitting with me youll charged me for it on the 25th now youll want another R318 before the 21 August for something that is sitting in the cupboard waiting for collection. I got a call advising collectin would be arranged I AM Still waiting instead im getting sms that I must pay for what. Can someone senior call me as hanging onto your call centre is just as pathetic!!!!!!!!!! </p>

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Replies (1)
Vodacom
Vodacom's reply07 Aug 2017, 10:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team