SP
Suni P
1 reviews | Active since Apr 2011
08 May 2019, 14:47
Billing and disgusting connectivity
So I keep getting a call from a automated voice, which is silent. Today I hear the voice note and I'm told to pay R1600 thereabouts as my account is R5500!!!!! I am gobsmacked!! How did this happen????? I cannot get hold of a consultant on 135. Please can a vodacom agent call me back urgently to sort this out please?????? I paid R2300 end of April 2019. I dont know what to say anymore
Second issue, network connectivity is disgusting in Kempton Park. I did complain last year but Vodacom brushed me off! My money is good but connectivity is pathetic!!!!
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
08 May 2019, 14:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 May 2019, 14:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
SP
Suni P's updateReviewer Update
09 May 2019, 15:11hey guys, any feedback on my exorbitant billing please? I cannot have my line disconnected please as my retired folks are on this account as well!
SP
Suni P's update09 May 2019, 15:11
Reviewer Update
hey guys, any feedback on my exorbitant billing please? I cannot have my line disconnected please as my retired folks are on this account as well!
Vodacom's replyOfficial
13 May 2019, 12:27Dear Suni,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply13 May 2019, 12:27
Official
Dear Suni,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Best regards,
SP
Suni P's updateReviewer Update
13 May 2019, 14:08Hi there - thank you for the call and for the explanation which has left me more confused!!!! I got the emails of which i need to peruse! I am still receiving an automated voice call stating i must pay R1600, which i was told is a arrears of last month!!!!! if didnt get that reminder! i find vodacom's billing quite confusing and the gentleman who called was not very patient or approachable!!!! resolved??? i do not think so!!!! my bill is still R5000 thereabouts and I am told it is a tally for two months!!!! i am so frustrated!!!!! i might as well lock this number until I know what is going on!!!!
SP
Suni P's update13 May 2019, 14:08
Reviewer Update
Hi there - thank you for the call and for the explanation which has left me more confused!!!! I got the emails of which i need to peruse! I am still receiving an automated voice call stating i must pay R1600, which i was told is a arrears of last month!!!!! if didnt get that reminder! i find vodacom's billing quite confusing and the gentleman who called was not very patient or approachable!!!! resolved??? i do not think so!!!! my bill is still R5000 thereabouts and I am told it is a tally for two months!!!! i am so frustrated!!!!! i might as well lock this number until I know what is going on!!!!
SP
Suni P's updateReviewer Update
13 May 2019, 15:49now i get an sms asking me to make arrangement for payment!!!! God, what is going one????
SP
Suni P's update13 May 2019, 15:49
Reviewer Update
now i get an sms asking me to make arrangement for payment!!!! God, what is going one????