Billing and communication

I am unhappy with how Vodacom has handled my contract:

1. In June 2020 I was billed R114.00 per month, which I do not have a problem with. However, my bill kept on increase to R286.98 (October 2020) and R247.99 (November 2020 till present. I was not aware how this would impact my credit score, because I was not informed of what has been the outstanding balance over the period. I has been easier dealing with other service providers, because the customer will be informed on the next bill of the amount they will be owing, and even suspend the contract when payment has not been made. Vodacom kept sending airtime, and not sending statement to me. I had decided to terminate the contract, but I am only informed today that I am owing above R2000.00 which I need to pay before my contract is terminated. Where am I going to get that amount from?

My monthly statements have never indicated outstanding balance, it only indicated monthly bills. Upon phoning Vodacom to cancel the contract today, I discovered that I owe more than R2000.00. My question is, why was my arrears not reflected on my monthly invoice? I

I feel Vodacom has withheld important information from me as their client. Vodacom has not even bothered to send me an sms notifying me of the status of this account, i.e. handing over. If Vodacom really cared about their clients, they would have attached the document (STATEMENT) a long time ago. I was just relaxed, thinking that I am billed correctly, to my surprise I am billed like this and owe this much money.

I need a resolution to this matter, for me to start making progress and terminate the contract. Where this matter is not resolved, I will have to escalate to the Ombudsman.

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