KW
Kevin W

1 reviews | Active since Mar 2017

15 Sept 2021, 12:55

Billing and cancellation

Please be careful before taking out vodacom fibre on a month to month contract. They charge you a cancellation fee if you cancel before 12 months which tells me it is at least a 12 month contract. From day 1 the billing is a mess and you wont get your refund because of over billing. It will be your problem, and no one informs you of this. They are pathetic be careful.

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Replies (1)
Vodacom
Vodacom's reply15 Sept 2021, 14:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team