Billing ambush

<p>I received a R14 000.00 account from Vodacom for the month of August. This after I received 3 messages on Saturday morning (03-09-2016), all at the same time, informing me that my account had been soft locked because I had exceeded 50%, 70% and 90% of my R4 100.00 mandatory call limit usage. When I called Vodacom to enquire, they informed me that this amount was for data that was running in the background for an app. They further informed me that I would need to pay R7 000.00 to get the phone unlocked, to make calls and receive messages, which I duly did and the phone worked for a couple of hours and is now locked again. Another call centre operator said that the phone was locked because someone (unknown) reported the phone ******. After speaking to at least 12 call centre operator and holding on for at least 45 minutes, the problem has still not been resolved. It is totally unacceptable. I feel ambush, I do not have the means to settle this astronomical bill and now I am left without a phone and a R14 000.00 account.</p>