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Sanet M
1 reviews | Active since Apr 2020
26 Apr 2020, 10:55
Billing again wrong Contract ending problem!
Please add this to my previous post. We now recently realised that we are back to the same problem we reported on a monthly basis last year for months on end. Without my husbands permission a WhatsApp ticket is being added to his account and he is being billed for this #Vodacom please fix this problem and also contact me on my previous post to resolve the problem of my husbands contract ending and not getting the correct info on this reverend my previous post. Thank you. Regards. #Vodacom.
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Sanet M's updateReviewer Update
09 May 2020, 08:38We went to Vodashop Estcourt 2 or 3 day's ago. Neerona helped my husband to write a letter witch she emailed to Vodacom she also phoned the call centre again could not get through. Just want to compliment Neerona on her super client service she must be made manager of this Vodashop. After this we received an SMS with a case no from Vodacom then there after another with the case no that the case has been closed now so I will contact Neerona now and hear if my husbands contract was closed and if he is now on prepaid. Thank you very much to Neerona from Vodashop Estcourt with her friendly super customer service!
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Sanet M's update09 May 2020, 08:38
Reviewer Update
We went to Vodashop Estcourt 2 or 3 day's ago. Neerona helped my husband to write a letter witch she emailed to Vodacom she also phoned the call centre again could not get through. Just want to compliment Neerona on her super client service she must be made manager of this Vodashop. After this we received an SMS with a case no from Vodacom then there after another with the case no that the case has been closed now so I will contact Neerona now and hear if my husbands contract was closed and if he is now on prepaid. Thank you very much to Neerona from Vodashop Estcourt with her friendly super customer service!