AS
Andreia S

1 reviews | Active since Apr 2015

01 Jul 2015, 13:10

Billing after contract terminated.

I migrated my number to MTN and cancelled my account with Vodacom on the 15th of April. Vodacom then charged me for the month of May. When I contacted them, they stated that an error was made but assured me that I wouldn't be charged again. This morning I was charged for the month of June! I've called cancellations and accounts a no one can help me. I spent almost an hour on the phone this morning being pushed around from department to department without a solution to my problem. How can Vodacom get away with charging for a service that they no longer provide? And why can't anyone seem to fix this problem. Shocking service and this is exactly why I left Vodacom.

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Replies (1)
Vodacom
Vodacom's reply05 Jul 2015, 09:49
Official
Hello Andreia_Soares,

Good morning.

Our records indicate that your query has been attended to.

Kind regards
Consumer Website Team.