AS
Andreia S
1 reviews | Active since Apr 2015
01 Jul 2015, 13:10
Billing after contract terminated.
I migrated my number to MTN and cancelled my account with Vodacom on the 15th of April. Vodacom then charged me for the month of May. When I contacted them, they stated that an error was made but assured me that I wouldn't be charged again. This morning I was charged for the month of June! I've called cancellations and accounts a no one can help me. I spent almost an hour on the phone this morning being pushed around from department to department without a solution to my problem. How can Vodacom get away with charging for a service that they no longer provide? And why can't anyone seem to fix this problem. Shocking service and this is exactly why I left Vodacom.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
05 Jul 2015, 09:49Hello Andreia_Soares,
Good morning.
Our records indicate that your query has been attended to.
Kind regards
Consumer Website Team.
Good morning.
Our records indicate that your query has been attended to.
Kind regards
Consumer Website Team.
Vodacom's reply05 Jul 2015, 09:49
Official
Hello Andreia_Soares,
Good morning.
Our records indicate that your query has been attended to.
Kind regards
Consumer Website Team.
Good morning.
Our records indicate that your query has been attended to.
Kind regards
Consumer Website Team.
