LB
Lunghi B

1 reviews | Active since Jun 2014

24 Jun 2016, 07:20

Billing after contract cancelled/expired

<p>I made a call to Customer Care in May since my contract was to expire on 10 June. i wanted to cancel it. I went through the process and was told that my last debit date will be the end of May since my contract expires in June 10. i agreeed to this with the consultant. Now i have received a statement of billing for June and to my suprise, i called customer care again and they said this is how it should be. i asked for recordings of the first conversation where i was told i will not be billed for June. I made the call on the 07th of June and to date no one has come back to me. I see that it is Vodacom's plan to end up debiting the money before resloving my query. This is not on. now i have a reference number: S3-GXB3P-PRBYG</p>

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Replies (1)
Vodacom
Vodacom's reply24 Jun 2016, 08:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team