1 reviews | Active since Jun 2014
Billing after contract cancelled/expired
<p>I made a call to Customer Care in May since my contract was to expire on 10 June. i wanted to cancel it. I went through the process and was told that my last debit date will be the end of May since my contract expires in June 10. i agreeed to this with the consultant. Now i have received a statement of billing for June and to my suprise, i called customer care again and they said this is how it should be. i asked for recordings of the first conversation where i was told i will not be billed for June. I made the call on the 07th of June and to date no one has come back to me. I see that it is Vodacom's plan to end up debiting the money before resloving my query. This is not on. now i have a reference number: S3-GXB3P-PRBYG</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
