AW
Angelique W

1 reviews | Active since Feb 2016

13 Sept 2016, 11:54

BILLING AFTER CANCELLATION

<p>I ported my number to Cell C mid June. I requested a cancellation quote from Vodacom which I settled before quote expiry date and called to cancel my contract. As expected I received a bill the end of June billing me for my usage for June as well as my normal subscription fee for July, this being after I cancelled the contract. At the end of July I received a bill for subscription for Aug and same end Aug billing for subscription for Sept. I then received a statement yesterday where I have been billed for October subscription. Each month I call Vodacom explaining the scenario and each time I am put from one department to the next and each call lasts no less than 40mins and with no progress on sorting out the situation. Last month I spoke to a supervisor - Louisa who then assisted me and assured she would call me back the following day. Thinking I finally may have this sorted, she did not contact me back and to date this has not been sorted. Vodacom keeps debiting my account. I called this morning and after 3 attempts finally get to speak to someone in retentions department who would then put me through to Louisa but as expected I got cut off. I will never recommend Vodacom to anyone. This is *********. They can see my number was ported in June and I am no longer with them yet they still bill me and debit my account each month!!!! I have been very patient up until today. </p>

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Replies (1)
Vodacom
Vodacom's reply13 Sept 2016, 13:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team